Refund policy
Return Requirements
The Item:
- All tags must still be attached.
- Make sure there are no makeup or deodorant stains, animal hair or cigarette smoke odour.
- Items can't be worn, altered or washed.
- Shoes must be returned in the original shoe box.
- Shoe boxes must be returned inside another box or protective mailer (ie. you cannot tape the shoe box shut and stick a label on it)
Items NOT Eligible for Return:
- Any item in the sale/clearance section.
- Any item marked down/discounted greater than 25% off the original price (includes BOGO items)
- Shoes without the original box
No exceptions or exchanges. Gift cards can't be returned or refunded.
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Store Credit: Your item must be received or postmarked* within 30 days from the date your order was placed. You will receive an e-gift card once your return has been processed to the email that you checked out with.
Refund: Your item must be received or postmarked* within 14 days of the order date to receive a full refund. Once we process your return, please allow 3-5 business days for your bank to process the refund.
*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count.
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Return Shipping
Ship it via the carrier of your choice. Return address: Livy Loo Boutique, 451 Motz Blvd. Exeter, Ontario N0M 1S1. **Please get a tracking number to track your package. We are not responsible for packages lost in transit.
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Returns Processing
- Once we receive your return please allow 2-5 business days for it to be processed.
- If a return is received without specifying a refund or store credit, store credit will be automatically given.
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Anything Wrong?
- PLEASE inspect your merchandise immediately upon receipt.
- If you believe you have received something defective please contact us within 3 days of order receipt at support@livyloo.ca so we can address the issue.
- If it has been longer than 3 days, tags have been removed or item has been worn or washed, it becomes ineligible for replacement.
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Order Cancellation or Change:
- Orders cannot be modified or cancelled once they are placed.